Automate your processes

Focus on your guests, not your systems

  • From beautiful pre-arrival emails to automated reminders to stay again.
  • Guarantee the consistency of your brand with custom templates and descriptions of your rooms and services.
  • Deliver customized communications to your guests in a timely manner. Send newsletters, emails or mobile Concierge offerings based on number of visits, survey rankings, rate types etc.
  • Measure, react and be rewarded. Do you even know how many guests are opening or reading your current confirmation emails? Guestfolio offers a Dashboard to your guests interests and patterns.

Promote your local area

Let your guests’ plan their stay before their stay

  • Effortlessly upsell room upgrades via timely messages and promotions.
  • Promote your in-house spa or dining options. Spotlight local partners through your mobile Concierge. Earn valuable commission from re-selling activities, events and tours.
  • Let your guests enhance their stay by allowing them to request in-room amenities such as wines, gift baskets and pillows.
  • Give your guests a digital itinerary that’s as mobile as they are.

Capture guest comments

Post-stay surveys with TripAdvisor prompts

  • Capture guest comments & issues before they hit the social media outlets.
  • Monitor your team performance through daily survey reporting. Develop incentives to reward your staff on strong performance.
  • Increase your Trip Advisor ranking. You set the threshold and guests who give you a high satisfaction rating will be automatically encouraged to post a review on TripAdvisor.
  • Select and post guest reviews on your website automatically via your guest Dashboard.

Generate repeat business

Say the right things at the right time to your existing valued guests

  • Click-through rates and open rates are inaccurate. Our real-time ROI tracker monitors real conversions from each email campaign and shows you the exact dollar amount generated in revenues.
  • Intelligent list building. Spend less time managing your database and more time engaging it. Our smart list builder allows you to build the criteria once and then all future reservations and subscriptions are automatically included for your next campaign.
  • Say the right thing to the right people. With the smart list builder you can insert multiple messages within a single newsletter campaign allowing you to target the relevant people with the right greeting or offer.
  • Bringback emails work when you don’t. Friendly reminders are sent to guests 6-9 months after their last stay automatically inviting them to stay again with you. Many hotels embed a unique booking link to win back guests who usually book through third party distributors.
  • Send campaigns from your hotel group or individual hotels. Merging your guest data across all properties gives you immediate control on how and when you communicate with those guests.

A full 360 view of your guests

See it all in one place to make intelligent business decisions

  • A gorgeous Dashboard to monitor your digital guest communications. Bring your data to life through visual charts and maps. Get to know the guest behind every reservation.
  • Daily guest reports. Receive timely profiling on your arriving guests so that you can personalize each reception of a guest. Saying things like “welcome back” makes a good impression.
  • Visualize data trending on where your guests are coming from or more importantly where you have no reach. View your reservation volume when there is interest in the marketplace for your brand.
  • View single property reporting or see the full picture of all your properties in one Dashboard view.
  • On the go. It works on your smart phone or tablet so you have the necessary information at your fingertips when you need it.