We’re immersed in the travel journey
As avid travellers, the Guestfolio team often observe a disconnect between the time we click the ‘Book Now’ button and our arrival at our destination, whether it’s a hotel, airline or cruise ship. We believe that true guest engagement starts well before arrival and continues throughout the guests’ stay, right through to the next visit.
Our company is located in the Canadian resort community of Whistler. We interact with guests throughout their guest journey. Whether we’re getting a cup of coffee, riding our bikes or sharing a ski lift – we’re immersed in the travel experience.
Our goal is to personalize the travel experience for guests and provide insights and tools that build lasting brand loyalty for our customers.
We will be the marketing resource and community for travel hospitality professionals around the world.
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Agile teams drawing expertise across the organization
The engagement team helps us connect and communicate with our community and stakeholders. Our Engagement team is comprised of our sales, marketing, customer on-boarding and support staff. Collectively this team drives engagement of our staff, customers and hotel guests.
The Engineering team helps us develop and implement systems and software that helps our stakeholders achieve their goals. The Engineering team is comprised of our software developers, data integrations and Product management staff.
The B.I. team helps us analyze the effectiveness of our stakeholders. They provide the research and reporting that help stakeholders achieve their goals. The B.I. team are comprised of our data analysts, data integrations and financial accounting staff.