Thinking about implementing a survey at your property but not sure where to start?

We always assume every hotel has a survey in place, and they run like clockwork in the background but actually there’s a lot more to it than that. Understanding how to implement a survey at your hotel is key to your success and will help manage expectations within your team and help your guests share their experiences with you in the most productive way.

  • Understand what can be achieved by using a surveythumbnail-survey-guide
  • The different types of surveys available
  • See the benefits of looking at content instead of length
  • How to set up your survey questions
  • Managing online review platforms
  • The best ways to respond to guest feedback
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