Upsell to your guests prior to arrival

Your revenue opportunity doesn’t end with the ‘book now’ button. Guests typically make additional travel purchases in the two weeks before their arrival date. Our statistics show guests visit the Mobile Concierge 6 times on average before check-in.

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Room upgrades

You have a better chance of selling a room upgrade 3 days prior to arrival, not immediately after the initial reservation. The Mobile Concierge features intelligent room upgrades that detect the room category the guest is in and presents appropriate options for their review. Room upgrades can be displayed within pre-arrival emails as well.

Enhance their stay

Promote your hotel offerings and the amenities of your local area through your custom built Mobile Concierge. Customize the Mobile Concierge for each guest, using reservation data from your PMS to create a bespoke experience for each guest. No app downloads required, they just click and plan on any device. The hotel Mobile Concierge is built for one primary language.

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Dining, activities, maps and social

Let your guests plan their stay at home, on the road and from any mobile device. Google Maps integration displays your suggestions in proximity to your hotel. Your suite of social media feeds are automatically displayed to in-bound guests.

Itinerary with events

The Itinerary is a great place for your guests to manage their stay. It displays check-in/out times, requested items, a link to their guest survey and any custom events your hotel is hosting and wants to share with guests.

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Guest profile view

We’re building a profile along the way

Every interaction your guests’ have with the Mobile Concierge is tracked and posted to a central profile. Your Daily Arrivals report will inform you of who’s checking in, what they’ve requested, where they’re coming from, past survey score and more. Now you’re really informed.

A few beautiful examples from our clients

Create a unique experience for every guest