Learn more about your in-bound guests
An incredible consolidated view of your guests
Guestfolio uses hotel reservation data to its greatest capacity. At each digital touch point throughout the travel journey, something more is learnt about a guest: from social profile information to subscriber list activity, Guestfolio allows hoteliers to store and use this information for tailored marketing efforts.
Within 24 hours of a new guest reservation profile
We seek out public information
Through a partnership with Facebook, LinkedIn, Twitter and Klout we are able to capture additional information that is publicly available in your guest’s social media profiles. This information is updated weekly pre-arrival, ensuring you’re always up to date on their actual interests.
Days and weeks leading up to the guest arrival
We monitor and track their engagement with you
Being an integrated hospitality solution, Guestfolio learns from guest behaviour pre-arrival, during their stay and post-stay to enhance the guest profile view. From guest interests to pre-arrival requests made, to spa treatments booked – all are added to the profile to allow you to anticipate and provide the best experience for your guests.
Upon completion of their TripAdvisor review
We add their TripAdvisor reviews
Through our official partnership with TripAdvisor we can allow guests to post reviews without creating an account or signing into TripAdvisor. We add their review comments to their central profile.
Within 2-3 days of their check-out date
We analyze their satisfaction sentiment
With our highly targeted guest satisfaction survey platform we capture their Net Promotor Score, report on their stay experience, reservation process, reason for travel and ratings on each service outlet you provide.
Months after their most recent stay we help you bring them back
We track their interaction with your marketing campaigns
Which type of offers appeal to your guests? Are they more interested in spa offers compared with golf weekends? Understand your guest behaviour and act on it, all within their unique profile.