The new digital conversation

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Confirmation email example


The first impression with your confirmed guest

The first impression is no longer the hotel lobby. You have a fleeting moment to connect with your guests and entice them to do more than just view their transaction receipt. Guestfolio confirmation emails offer extensive personalization and tracking so that you can connect on a personal level.

Click-through rate

Room Upgrades

Upsell guest rooms with no commission fee

Use beautiful imagery to excite the guest about their imminent arrival. By selling room upgrades pre-arrival, it allows the hotelier to really wow the guest with what possible opportunities there are at the property. Destination marketing at its best.

Room upgrade example
Pre-arrival questionnaire

Guest Questionnaire

Learn more about your guests preferences

Really get to know your guests. By asking simple questions about why they are travelling or what preferences they have for amenities in the room and at breakfast, hoteliers can build a profile of the guest before they arrive at the property. Using this knowledge to personalize the stay for the guest drives brand loyalty and inspires great reviews.

Online Check-in

Save time and empower your guests

Use automated emails to invite guests to check-in prior to arrival. Allow guests to let the hotel know of any transportation enquiries or timings. If using WhatsApp, encourage guests to check-in via WhatsApp and allow guests to engage with the hotel via the app and inform them of their arrival time, amenities needed at check-in or transportation queries.

Mobile Concierge

The personalized upsell platform

A unique selling point of Guestfolio is driving pre-arrival communication and engagement between the hotel and the guest way before they arrive. Using the Mobile Concierge, hoteliers can upsell amenities, dining, activities, spa treatments and more, whilst allowing the guest to build their own itinerary for their stay. This combined with the one-on-one engagement between the guest and the hotelier allows the guest to create their own bespoke experience.

Guest Satisfaction Survey

Hear about their stay

Hearing about your guests’ experiences are just as important as their stays.  Fully customizable surveys and timings allow feedback to be tailored for every type of property and, at a time that suits your guest. Guestfolio reporting tools allow hoteliers to drill down into every answer and reply in real-time, so even negative responses can be turned around into positive experiences through a quick response and acknowledgement of the issue.

post stay survey
TripAdvisor review example with Guestfolio

TripAdvisor Reviews

Integrated with the world’s largest travel community

As a TripAdvisor Review Collection Partner, Guestfolio allows your guests to feedback directly to you, through your survey, but also immediately to TripAdvisor. Using a seamless integration with TripAdvisor, your guest has the ability to post their review in seconds, pushing the review both to TripAdvisor and Guestfolio. This data collected is added to the guest profile as well as monitored for reporting capabilities.

Increase in review volume

Start owning the conversation with your guests