Our experts design your emails
We send over 3 million hotel emails per month. Starting with your unique hotel branding we build a mobile ready email design that ensures deliverability and engagement. Each Guestfolio client utilizes our industry best practices for email design and construction.
You determine the timing and the content
With a seamless connection to your hotel PMS you can craft your own pre-arrival, in-house and post-stay email schedule. Engage with your guests by offering room upgrades, dining offers, local activities and recommendations all customized based on reservation data, interests and other learned data. Our experts will help you pick the optimum timing.
We help you tailor your emails
Guestfolio uses data from your PMS to allow you to filter your communications to the right guest at the right time. Using filters such as those in the pulldown menu (right), you can tailor the design, content and timing for any type of reservation so your guests receive that personal touch from the moment they make a booking. Guestfolio emails support multiple languages.
Monitor and learn from your performance
In depth, analytical reporting allows you to gain insights on your guests and understand key metrics, such as; peaks and troughs in email delivery and click-through rates; TripAdvisor and survey performance, room revenue fluctuations and email marketing campaign success
Clever ways our customers are using email
Confirmation emails to guests in multiple languages
Pre-arrival email sent to leisure guests 2 weeks before arrival
BringBack email sent to guests who stayed previously with rate code: EXPEDIA
Pre-arrival email sent to corporate guests 3 days before arrival
Room upgrade email sent 1 week before arrival with room code: LUXSUPERIOR
Confirmation email tailored with personal information to repeat guests
BringBack email sent 3 months after check-out based on GSS score
Pre-arrival email tailored with activities for families only