Enhance all your communications with your guests

Engaging with your guests has never been easier. Using beautifully designed automated emails, Guestfolio allows you to engage with your guests before, during and after their stay. Use segmented distribution to tailor the message for the right guest, communicate in multiple languages and track your email performance down to each email sent. Enhance the experience for your guests by owning the digital conversation with Guestfolio.
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Our experts design your emails

We send over 3 million hotel emails per month. Starting with your unique hotel branding we build a mobile ready email design that ensures deliverability and engagement. Each Guestfolio client utilizes our industry best practices for email design and construction.

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You determine the timing and the content

With a seamless connection to your hotel PMS you can craft your own pre-arrival, in-house and post-stay email schedule. Engage with your guests by offering room upgrades, dining offers, local activities and recommendations all customized based on reservation data, interests and other learned data. Our experts will help you pick the optimum timing.

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We help you tailor your emails

Guestfolio uses data from your PMS to allow you to filter your communications to the right guest at the right time. Using filters such as those in the pulldown menu (right), you can tailor the design, content and timing for any type of reservation so your guests receive that personal touch from the moment they make a booking. Guestfolio emails support multiple languages.

Monitor and learn from your performance

In depth, analytical reporting allows you to gain insights on your guests and understand key metrics, such as; peaks and troughs in email delivery and click-through rates; TripAdvisor and survey performance, room revenue fluctuations and email marketing campaign success

Reporting with Guestfolio
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Clever ways our customers are using email

Confirmation emails to guests in multiple languages

Pre-arrival email sent to leisure guests 2 weeks before arrival

BringBack email sent to guests who stayed previously with rate code: EXPEDIA

Pre-arrival email sent to corporate guests 3 days before arrival

Room upgrade email sent 1 week before arrival with room code: LUXSUPERIOR

Confirmation email tailored with personal information to repeat guests

BringBack email sent 3 months after check-out based on GSS score

Pre-arrival email tailored with activities for families only

Discover the possibilities with email