Our Vision

To be the premier guest service & marketing software solution
for hotels and resorts world-wide. We will do this through continued innovation, superior service and building a team of professionals
fanatical about guest service.

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Our History

As travelers, we saw a disconnect from when we clicked 'Book Now' to when we first walked in the front door of our destination whether it was a hotel, airline or cruise ship.

Our belief is accommodation companies must make the right first impression well in advance of when the guest physically enters their business. The connection has to happen right away when that browser becomes a booking and when that booking becomes a person.

Our team has extensive experience in the travel industry, having developed travel related collateral for companies like Starwood Hotels & Resorts, Fairmont Hotels and tourism associations. We are skilled at web development and information design.

Our Process

We treat our clients like they treat their guests. We choose to work with hotels who value the connection with their guests and want to build a life-long relationship. We have the highest standards for client service, technology security and content presentation.

Our Goals

Our goal is to become the premier solution for hotels, resorts, airlines and cruise lines that want to connect with their guests and deliver an elevated level of service. Our goal is to continually add value to Guestfolio by investigating new features and benefits that will let our clients spend more time with their guests and generate new revenues.

If you would like to be a part of our vision, we would love to hear from you.

Duane Hepditch,
President
604-932-2510

The only sure way to establish lasting connections with customers is by providing them with experiences that are unique, memorable, delightful and rewarding. The trick today is to turn a transaction into an experience, a customer into a guest. - Jonathan Tisch