WHISTLER, BRITISH COLUMBIA – 2 October, 2014 - Today Guestfolio was shortlisted for the World’s Leading Hotel Customer Relationship Management (CRM) Technology Provider 2014 by the World Travel Awards.
“We’re honoured to be shortlisted for such a prestigious award. We put guest engagement at the heart of what we do and what we provide to our clients. It’s important to us and of course, important to our clients” says Duane Hepditch, CEO of Guestfolio.
“This commitment allows our clients to set themselves apart by focusing on guest relations and satisfaction before, during and after their stay. Being shortlisted for this award is a testament to what we do, as well as a testament to how much our clients are recognised by travelers around the world” continues Hepditch. Read More
Simple web-based solution allows hoteliers to build relationship with OTA guests
WHISTLER, BRITISH COLUMBIA – 11 September, 2014 - Today Guestfolio launches Lasso, a simple web-based solution that will assist in capturing more information from Online Travel Agent (OTA) guests. This new service allows hoteliers worldwide to capture information from guests who book through an OTA, in exchange for an incentive. The web service is free of charge and open to hoteliers worldwide.
We know that hotels and resorts worldwide sell 38% of their reservations through Online Travel Agencies (OTA). Most OTA’s do not pass along contact details for those guests. We also know that servicing guests pre-arrival will increase REVPAR. Wouldn’t it be great if hoteliers had a way of communicating to these unknown OTA guests? Read More
It’s a question we come across all the time, ‘do guests really want to spend their time filling out surveys following their stay at a hotel, do they really care?’ Well, yes, they do actually. And, the proof is in the pudding (well, the data actually, and we’ve got lots of it).
Do my emails have to comply with CAN-SPAM?
Guestfolio services hoteliers throughout the world, and different laws govern email in various countries. It’s best to consult a professional in your area about what laws or regulations apply to the emails you’re sending. Failure to comply with the rules governing the email you’re sending can result in legal consequences such as fines of hundreds of dollars per recipient. Read More
Guests staying at Guestfolio partnered hotels will now be able to post a review to TripAdvisor via the hotel’s feedback survey.
WHISTLER, BRITISH COLUMBIA – February 13, 2014 – Guestfolio has partnered with the world’s largest travel website* to help hoteliers enhance their online reputation. The service integrates a TripAdvisor review form seamlessly into the hotel’s online guest satisfaction survey. This means that the guest has the option to easily post a review to TripAdvisor without having to leave the hotel’s branded survey page.
With 260 million unique monthly users on TripAdvisor [comScore, July 2013], and over half of TripAdvisor users stating that they will not book a hotel that does not have reviews, the importance of reviews is very clear. Read More
Between fixing bugs and losing weekends to testing code, there’s something about having the certainty of a mountain right beside you, bungee cords a few miles away and the disposal of wicked terrains to your RTV. Whistler’s tech scene may have a bit more of a one-up on Vancouver than we know what to do with, at least in terms of getting that heart rate on adrenaline rushing levels.
“Generally you’ll find bigger companies gravitate towards the city,” Founder and Technical Director at Guestfolio, Mark Edmondson explained. “So when we’re hiring, we’re pitching for coding adventurers, and what we can promise is lifestyle.” Read More
Triumph Hotels now operate using Guestfolio’s powerful email marketing tool and Guest Management System
Guestfolio Partners with the Best Hotels & Resorts in the World: Condé Nast Traveler
WHISTLER, BRITISH COLUMBIA – November 20, 2013 – More than sixteen Guestfolio partners received the coveted seal of approval from one of the most respected travel brands in the world –Condé Nast Traveler. Over 80,000 of the most discriminating travel critics –guests– cast their votes in the annual Readers Choice Award’s Survey. Read More
Key Take-Aways from The Email Design Conference. Hotel Industry-Specific Email Design Tips.
by Chloe Cross
Last month, I attended The Email Design Conference —the first of its kind— hosted by Litmus in San Francisco. The Conference brought together speakers from various agencies and brands that have blazed trails for the industry. The Conference showcased presentations by the best in the business, discussing the latest trends and best practices. Read More
Client Spotlight: Alexander House Hotel
Room upgrade email program
Alexander House has 5 room types and room upgrades are an important part of their pre-arrival guest program. Using Guestfolio the hotel has created 4 unique pre-arrival messages that contain incentives to upgrade the existing room to one of their other room types. Guestfolio automatically detects which room the guest is in and serves up the proper upgrade email message. Read More
September 12, 2013 – Devon, United Kingdom -
With repeat business running at an impressive 50%, an innovative new guest management system is helping a small hotel on Exmoor in Devon to enhance their visitors’ experience and increase customer loyalty and retention for the future. Read More
The votes are in and the scores have been tallied – Winners of the 18th Annual ‘World’s Best Awards’ announced as selected by Travel + Leisure’s readers Read More