In October 2013, I was approaching my second year working for a medical company that only knew I was doing my (rather mindless) job properly by the lack of complaints. I made my own hours, rarely saw my manager, and ate at Wendy’s daily. It was a nice life…for a 19-year-old. The only problem was: I wasn’t 19 anymore – I was two months shy of hitting the Big 3-0! So needless to say, this life, although comfortable, was slowly luring me into an existence of mediocrity and complacency. I had passions, interests, hopes and dreams but my job didn’t allow for any of them. Read More
Guests staying at Guestfolio partnered hotels will now be able to post a review to TripAdvisor via the hotel’s feedback survey.
WHISTLER, BRITISH COLUMBIA – February 13, 2014 – Guestfolio has partnered with the world’s largest travel website* to help hoteliers enhance their online reputation. The service integrates a TripAdvisor review form seamlessly into the hotel’s online guest satisfaction survey. This means that the guest has the option to easily post a review to TripAdvisor without having to leave the hotel’s branded survey page.
With 260 million unique monthly users on TripAdvisor [comScore, July 2013], and over half of TripAdvisor users stating that they will not book a hotel that does not have reviews, the importance of reviews is very clear. Read More
Between fixing bugs and losing weekends to testing code, there’s something about having the certainty of a mountain right beside you, bungee cords a few miles away and the disposal of wicked terrains to your RTV. Whistler’s tech scene may have a bit more of a one-up on Vancouver than we know what to do with, at least in terms of getting that heart rate on adrenaline rushing levels.
“Generally you’ll find bigger companies gravitate towards the city,” Founder and Technical Director at Guestfolio, Mark Edmondson explained. “So when we’re hiring, we’re pitching for coding adventurers, and what we can promise is lifestyle.” Read More
Triumph Hotels now operate using Guestfolio’s powerful email marketing tool and Guest Management System
Guestfolio Partners with the Best Hotels & Resorts in the World: Condé Nast Traveler
WHISTLER, BRITISH COLUMBIA – November 20, 2013 – More than sixteen Guestfolio partners received the coveted seal of approval from one of the most respected travel brands in the world –Condé Nast Traveler. Over 80,000 of the most discriminating travel critics –guests– cast their votes in the annual Readers Choice Award’s Survey. Read More
Key Take-Aways from The Email Design Conference. Hotel Industry-Specific Email Design Tips.
by Chloe Cross
Last month, I attended The Email Design Conference —the first of its kind— hosted by Litmus in San Francisco. The Conference brought together speakers from various agencies and brands that have blazed trails for the industry. The Conference showcased presentations by the best in the business, discussing the latest trends and best practices. Read More
Client Spotlight: Alexander House Hotel
Room upgrade email program
Alexander House has 5 room types and room upgrades are an important part of their pre-arrival guest program. Using Guestfolio the hotel has created 4 unique pre-arrival messages that contain incentives to upgrade the existing room to one of their other room types. Guestfolio automatically detects which room the guest is in and serves up the proper upgrade email message. Read More
September 12, 2013 – Devon, United Kingdom -
With repeat business running at an impressive 50%, an innovative new guest management system is helping a small hotel on Exmoor in Devon to enhance their visitors’ experience and increase customer loyalty and retention for the future. Read More
The votes are in and the scores have been tallied – Winners of the 18th Annual ‘World’s Best Awards’ announced as selected by Travel + Leisure’s readers Read More
Amsterdam Hospitality hotels now operate using Guestfolio’s personalized Mobile Concierge as their Guest Management System
WHISTLER, BRITISH COLUMBIA – February 18, 2013 - New York City’s Amsterdam Hospitality, which operates numerous boutique and lifestyle properties, chose Guestfolio® to enhance visitor experience and improve pre and post-stay engagement. Read More
Providing Guestfolio Mobile Concierge to your guests is a great reward for booking a stay with you. Some of our clients have asked if they can let their guests have a sneak peak of Guestfolio before they actually make a reservation.
Here are a variety of ways to share the love of Guestfolio and how to add a sneak peak to your website. Read More
Is your hotel ready for the iPad Mini?
Recently we released our Mobile Concierge that features an intuitive timeline-based trip planner and an engaging platform to present targeted content to hotel guests pre-arrival, in-house and post-stay. Using Responsive design, this Mobile Concierge is automatically ready to display brilliantly on the new iPad Mini released October 23. Read More
It’s time to get your hotel REVED
Guestfolio is announcing a new measure of newsletter effectiveness called REVenue per Email Delivered (REVED™) which shows the average revenue earned from every 1,000 newsletters delivered. “This new measure helps hoteliers understand how effective their communications are and gives them a baseline that is more relevant than just tracking opens and click-throughs.” says Hepditch. “If you’re not tracking how many people actually convert on your offers, you’re not seeing the full picture” he continues. The company is currently tracking this new measure and will publish the findings in the first quarter of 2013.
Guest Engagement Index sets new standards
WHISTLER—October 19, 2012—Guestfolio® has announced its findings on a study of over 1,000,000 hotel reservations worldwide. The research shows a high level of interest from guests to learn more about their destination and plan their trip prior to arrival. Read More