Mobile is everywhere. It’s ingrained in our society and a big part of our personal and business lives. We use it to engage on our social media feeds, look up places to eat, travel, meet friends and shop, we also use it for email, reading online content and managing day-to-day tasks. We’ve become accustomed to having endless streams of information available at our fingertips – wherever we go and whenever we want. And how great is that? Read More
If you haven’t had the chance to try out Studio yet or you’re looking for a bit of guidance on how to maximize the success of your email campaigns, we’ve got all the information you need to make them engaging, beautiful and ultimately, enticing for your readers. Read More
Since June 2015, we at Guestfolio have been measuring the likelihood that guests will recommend hotels, and using this to calculate a score – the Net Promoter Score (NPS). NPS will offer hotels more valid, reliable, and comparable guest data in real-time, consequently, providing hotel managers with empirical evidence for operational improvements including rooms & housekeeping, f&b, and facilities, as well as more informed marketing and sales strategies, and enhanced revenue management. Read More
Tuesday, 12 May 2015 – Guestfolio, an award winning global CRM technology provider, today introduces Studio, the first email marketing builder designed specifically for hoteliers. Studio provides hotel marketing teams with an elegant solution for creating beautiful, rich HTML emails that ensure readability and results. Read More
Written by Samantha Mykyte
One of my favourite things to do when I worked as a hotel receptionist was to guess where someone was from before they even walked through the door. This was always a great conversation starter and would help the guest relax as we chatted about how much I wanted to visit or had already visited their country. Read More
Monday 8 December 2014. Whistler, British Columbia – Guestfolio, today, topped the World Travel Awards in Anguilla by winning the World’s leading Hotel CRM (Customer Relationship Management) Technology provider 2014. Hailed as the “Oscars” of the travel industry, the World Travel Awards recognises companies, organisations and brands that push the boundaries of industry excellence. Read More
So here’s hoping you’re all aware of our current partnership with TripAdvisor, if not – because you’ve just emerged from under your rock – don’t fret, you can read about it here.
This partnership has not only been a great learning for us as a rapidly-growing business, but also a great opportunity for us to provide our clients with a feature that keeps them miles ahead of their competitors and in-line with what guests are now expecting from their travel experiences. Read More
San Francisco, CA and Whistler, BC – October 29, 2014: The award-winning Property Management System (PMS), Frontdesk Anywhere, is pleased to announce its partnership with Guestfolio, the leading automated email marketing and guest relationship management system designed for hoteliers. This partnership will not only provide hoteliers with an innovative Cloud-based platform to run their property but also provide them with the opportunity to set themselves apart from their competitors and focus on guest relations and satisfaction before, during and after their stay.
WHISTLER, BRITISH COLUMBIA – 2 October, 2014 – Today Guestfolio was shortlisted for the World’s Leading Hotel Customer Relationship Management (CRM) Technology Provider 2014 by the World Travel Awards.
“We’re honoured to be shortlisted for such a prestigious award. We put guest engagement at the heart of what we do and what we provide to our clients. It’s important to us and of course, important to our clients” says Duane Hepditch, CEO of Guestfolio.
“This commitment allows our clients to set themselves apart by focusing on guest relations and satisfaction before, during and after their stay. Being shortlisted for this award is a testament to what we do, as well as a testament to how much our clients are recognised by travelers around the world” continues Hepditch. Read More
Simple web-based solution allows hoteliers to build relationship with OTA guests
WHISTLER, BRITISH COLUMBIA – 11 September, 2014 – Today Guestfolio launches Lasso, a simple web-based solution that will assist in capturing more information from Online Travel Agent (OTA) guests. This new service allows hoteliers worldwide to capture information from guests who book through an OTA, in exchange for an incentive. The web service is free of charge and open to hoteliers worldwide.
We know that hotels and resorts worldwide sell 38% of their reservations through Online Travel Agencies (OTA). Most OTA’s do not pass along contact details for those guests. We also know that servicing guests pre-arrival will increase REVPAR. Wouldn’t it be great if hoteliers had a way of communicating to these unknown OTA guests? Read More
It’s a question we come across all the time, ‘do guests really want to spend their time filling out surveys following their stay at a hotel, do they really care?’ Well, yes, they do actually. And, the proof is in the pudding (well, the data actually, and we’ve got lots of it).
Do my emails have to comply with CAN-SPAM?
Guestfolio services hoteliers throughout the world, and different laws govern email in various countries. It’s best to consult a professional in your area about what laws or regulations apply to the emails you’re sending. Failure to comply with the rules governing the email you’re sending can result in legal consequences such as fines of hundreds of dollars per recipient. Read More