Personalize the travel experience

The marketing platform for hoteliers

Guestfolio helps you personalize your reservation communications and learn more about your guests by discovering the real people behind each reservation. Through multiple channels, Guestfolio opens up the conversation and allows you to engage with your guests throughout their travel journey.

Fit Guestfolio into your hotel marketing strategy

Engage with your guests

Enhance communications and continue the conversation

 Beautifully designed and automated reservation communications for guests

Fully customizable post-stay surveys with deep analytics and TripAdvisor integration

Real-time reporting and tracking for each digital touch point in addition to industry guidance, so you stay ahead of the curve

Conversion profile

Convert your guests

Get to know the real guest behind each reservation

Social data at your fingertips, available through dynamic guest profiles that are enriched every day

Pre-arrival questionnaires help you learn more about guests’ needs and preferences – all added to their profile

 Incentivize your OTA guests to share their direct contact information so that you maintain the digital conversation

Retain your guests

Grow your direct bookings

Use the hospitality industry’s best email marketing tool to create beautiful personalized emails in minutes

Drive revenue and repeat bookings using Guestfolio’s unique BringBack emails

Use smart subscriber lists to target guests based on multiple variables, including profile interests and stay dates 

Guest retention example

Travel through your data

The most comprehensive guest engagement and marketing platform – built specifically for hoteliers.
Winners of the World’s Leading Hotel CRM, 2014 and Official Review Collection partners with TripAdvisor

Guestfolio examples

A few of our clients benefiting from Guestfolio

Four Seasons Hualalai

Four Seasons Hualalai

The Ampersand, London

The Ampersand, London

Dunton Hot Springs, Colorado

Dunton Hot Springs, Colorado

Beach Retreats, Cornwall

Beach Retreats, Cornwall

125
Increase in TripAdvisor review volume
39
Transactional email click through rate
18
of guests purchase enhancements
28
Average additional revenue per check-in

Easy to install

These are just a few of the partners we work with to ensure a seamless integration

roomkey
Webrezpro
Micros Opera
IDS
springermiller
Hotello by Mingus
frontdeskanywhere-1
rms

Amazing value and customer service

Build as much of the digital conversation as you want. Base packages, starting from the following

Field marketing suite

$ 315

per monthData driven campaigns

  • Consolidated database
  • Deep segmentation
  • Studio email builder
  • Pre-built hotel campaigns
  • Conversion reporting
  • 30,000 recipients/mos
  • PMS data feed

Marketing & transactional emails

$ 400

per monthBeautiful reservation emails

  • < Includes previous items
  • Confirmation email
  • Room upgrade offers
  • Check-in email
  • In-house promotion alerts
  • Advanced personalization
  • Advanced scheduling
  • Real time statistics

Marketing & satisfaction suiteIncredible value

$ 450

per monthFeedback and more

  • < Includes previous items
  • Pre-arrival questionnaire
  • Guest satisfaction survey
  • NPS tracking
  • TripAdvisor integration
  • Multiple languages

Everything

$ 625

per monthHotel up-sell platform

  • < Includes previous items
  • Spa and dining requests
  • Room add-ons & upgrades
  • Social media feeds
  • Guest itinerary
  • Responsive web app
  • Back of house management

Personalize your guest communications