Personalize the travel experience

The marketing platform for hoteliers


Engage with your guests

Enhance communications and continue the conversation

 Beautifully designed and automated reservation communications for guests

Fully customizable post-stay surveys with deep analytics and TripAdvisor integration

Real-time reporting and tracking for each digital touch point in addition to industry guidance, so you stay ahead of the curve

Conversion profile

Convert your guests

Get to know the real guest behind each reservation

Social data at your fingertips, available through dynamic guest profiles that are enriched every day

Pre-arrival questionnaires help you learn more about guests’ needs and preferences – all added to their profile

 Incentivize your OTA guests to share their direct contact information so that you maintain the digital conversation

Retain your guests

Grow your direct bookings

Use the hospitality industry’s best email marketing tool to create beautiful personalized emails in minutes

Drive revenue and repeat bookings using Guestfolio’s unique BringBack emails

Use smart subscriber lists to target guests based on multiple variables, including profile interests and stay dates 

Guest retention example

Travel through your data

Guestfolio, part of the Cendyn Hospitality Cloud is the most comprehensive guest engagement and marketing platform, built specifically for independent and boutique hoteliers for their guests. Winners of the World’s Leading Hotel CRM, 2014 and Official Review Collection partners with TripAdvisor.

Designed specifically for independent and boutique hotels, the award-winning Guestfolio CRM helps you plan, monitor and execute your marketing goals while driving brand recognition and loyalty. Through multiple channels, Guestfolio opens up the conversation and allows you to engage with your guests throughout their travel journey.

Guestfolio examples

A few of our clients benefiting from Guestfolio

Four Seasons Hualalai

Four Seasons Hualalai

The Ampersand, London

The Ampersand, London

Dunton Hot Springs, Colorado

Dunton Hot Springs, Colorado

Beach Retreats, Cornwall

Beach Retreats, Cornwall

Increase in TripAdvisor review volume
Transactional email click through rate
of guests purchase enhancements
Average revenue generated per hotel, per day from requests

And what do our clients think?

“Guestfolio has enabled us to build a relationship with our guests from the moment they book their stay at our resorts. We love the Mobile Concierge where our guests can easily design their stay, from making a quick dining reservation to a blissful spa treatment.”

“As a Relais & Châteaux property, providing a high quality guest experience at Hotel Wailea is our number one priority. Guestfolio’s personal concierge has helped us anticipate guest needs before they arrive, their pre and post-stay emails have kept us in touch with our clientele, and their surveys have helped us raise our own service standards by providing quick and candid guest feedback.”

“We use Guestfolio everyday for tasks such as simple pre-arrival guest requests to managing email marketing campaigns for our property. It not only shaves valuable time off our already hectic days but allows us to provide that unique experience for the guest that keeps them happy and keeps them coming back.”

Easy to install

These are just a few of the partners we work with to ensure a seamless integration, to see more click here

Micros Opera
Hotello by Mingus

Amazing value and customer service

Contact us to speak with one of our hotel marketing specialists and we’ll build a
package and quote to match your needs.