Automated email marketing
and guest management system

—— Designed for hoteliers ——

PRE STAY

Automated Transactional Emails

Send beautiful confirmation emails to specific guest types, rate types and multiple languages.
IN-HOUSE

Mobile Concierge

Promote your local area and hotel amenities through a mobile based web app.
POST-STAY

Guest Satisfaction Surveys

Capture valuable guest information and push guests seamlessly to TripAdvisor.

Room Upgrades

Present intelligent room upgrade notifications to guests one day before arrival.

In-house events

Build your social media presence by encouraging guests to tweet or post about their experience while their still in-house.

BringBack Email Program

Schedule a series of emails that will be sent to guests inviting them to stay again and book direct.

Check-in, on the go

Have your guests inform you of their arrival time and encourage them to check-in while en route.

360 Dashboard

One central Dashboard gives you reporting on all of your guest communications. View data in real-time and schedule relevant reporting directly to your email inbox.

Email Marketing Platform

Target and send email marketing campaigns directly within your GMS Dashboard.

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Guest Management System – Get to know your guests

Guestfolio enables companies in the hospitality industry to better engage, gain insight and retain guests throughout the travel cycle. By integrating every digital touch-point pre, during and post stay we help you deliver the right message at the right time. Guestfolio measures your effectiveness so that they you make more informed business decisions which makes for happier guests.

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Hoteliers who have chosen Guestfolio

Engage

The first impression is no longer the lobby

Craft your hotel pre-arrival program and send gorgeous looking confirmation emails that engage your guests immediately after they reserve with you.

Gain Insight

Learn from your guests’ throughout their journey

Through a mobile ready concierge platform and pre-arrival emails you can learn from your guests as they click, request services and post comments on your property.

 

Retain

Know before you send

By understanding purchases, number of stays, and preferences, you can invite your guests back again through highly targeted newsletter campaigns. All with real-time ROI tracking.

Attract

TripAdvisor built into the core

As a preferred partner of TripAdvisor we’ve built the review process into the core of our survey application. In doing so we can help you learn more from your guests upon departure and then from what they actually post socially. Every feature and function of our survey solution has been methodically built particularly for the hospitality industry.