Connect with your guests

Anticipate your guests’ needs and exceed their expectations. The moment they realize they will be cared for and valued is the moment they truly connect with your hotel brand.Here is how we assist you do that »

Inform & Reassure

Once your guest has made that initial reservation with you it is your obligation and opportunity to reassure them that they made the right choice. Providing an immediate confirmation email and greeting within Guestfolio will eliminate any anxiety they have about their booking.

Reward

An informed guest is a happy guest. Don’t let them spend their vacation planning their vacation. Guestfolio offers your guest advice based on your hotel and local region.

Let them customize

Keep your public web site free of ‘book now’ opportunities which could turn off your potential guest. After a guest has reserved with you they will be more inclined to book your other amenities like dining or spa, and are excited about building the perfect stay.

Knowledge is Excellence

Guestfolio provides your front desk and concierge team with a detailed report of who is arriving today, where they are coming from, items they have requested and whether they have stayed with you in the past. Get to know the guest before they even walk in the front door.

Say 'Thanks'

Guestfolio automatically sends each guest a follow up thank-you note that contains a survey which allows you to capture valuable information on your property, staff and amenities. You don’t have to export your guest list and send it to a third party company – Guestfolio automatically sends it from your system.

Invite them back again

Guestfolio will send your guest a Bring Back email three or six months after their last stay with you, inviting them back. Consider it an automated newsletter offer that you never have to remember to send. When was the last time you invited your past guests to stay with you?

  • For Marketing

    A single solution for newsletters, surveys, offers and generating repeat business. Read More »

  • For Operations

    Automate your guest emails and recommend in-house dining and spas. Read More »

  • Multi Property

    Consolidate your systems into one single solution that works across all hotels. Read More »

An Introduction

Guestfolio is an engaging web service that connects with a hotel’s reservation system and begins an on-going communication process with a confirmed guest through automated emails and a tailored electronic concierge web site. Our goal is to provide a personal & engaging way of communicating with guests prior to arrival and to build brand loyalty well after their stay.

Guestfolio will allow your hotel to;

Create & send newsletters Automated surveys Amazing guest profile analytics
           
Automate all of your guest emails Offer room and amenity upgrades Hotel and city e-Concierge